Afterwise Terms of Service
Last updated October 30, 2026
Operator
Asynpulse LLC operates Afterwise and provides this service to merchants. By confirming these Terms and the Privacy Policy during setup, you agree on behalf of your store to the described customer-data processing.
1. The service
Afterwise reviews photos and order context for claims submitted to your store and provides risk signals and suggested next steps. Your team reviews and decides on claims unless you enable automatic refunds on an eligible plan. When enabled, Afterwise can issue refunds through Shopify for claims that meet your configured rules and refund limit. You can disable automatic refunds in Settings. Afterwise does not automatically reject claims. A customer can ask for a personal decision on the claim page; that claim still receives photo checks but cannot be refunded automatically and must be decided by the store.
2. Plans and billing
Plans, allowances and per-claim prices are shown on the plan page in your Shopify admin and billed by Shopify. The free trial covers 5 claims within 60 days of installation. Pay-as-you-go claims and claims beyond a membership allowance are billed per claim through Shopify usage billing, up to the monthly spending limit you set in Settings (default $100). When checks cannot be billed, claims are still received and your customer is told the claim was received; checks wait until billing is available. Membership trials last 14 days and cover up to 30 claims. Fees are not refunded for unused allowance.
3. Your responsibilities
You confirm you are entitled to use the order and customer data your store shares with Afterwise and that your customers are informed about the claim page. You are responsible for decisions your team makes and for the automatic refund rules and limits you authorize. You will not use Afterwise to make decisions that are prohibited by law or by Shopify's terms.
4. Store data and reporting
Afterwise keeps claim-level signals, suggestions and decisions to provide the service and reports for your own store. Cross-store aggregate analytics are not enabled in this release. We do not use one store's customer data to score another store's claims, share store-level claim data with other merchants or partners, or sell data.
5. Photos and retention
Photos are stored encrypted and deleted after the retention period you choose in Settings (30, 90 or 180 days). Claim records, scores and decisions are kept so that chargebacks and disputes can be documented. When you uninstall, we delete your store's data within 30 days except where the law requires us to keep it.
6. Availability and liability
Afterwise is provided as is. Detector scores are risk signals, not proof; a detector can be wrong. We are not liable for refund decisions you make, for losses caused by a wrong score, or for interruptions of third-party services we rely on. Our total liability is limited to the fees you paid in the three months before the claim arose.
7. Changes and termination
We may change these terms with 30 days' notice in the app. You may uninstall at any time; Shopify stops billing at the end of the current cycle. We may suspend an account that abuses the service or violates Shopify's terms.
8. Claims and returns
The store sets its customer response times and return policy; Afterwise does not promise a universal claim handling time. The initial claim accepts up to 6 photos. A store may request up to 2 follow-up rounds, each accepting up to 3 new photos including at least one new live photo, for up to 12 photos in total. Earlier evidence is retained with the claim. If more evidence is still needed after those rounds, the store reviews the existing evidence and chooses a resolution; Afterwise does not automatically reject the claim. The store supplies return instructions and may supply an existing shipping label link. Afterwise does not buy labels or pay return postage. The store determines shipping arrangements and charges under its policy and applicable law, inspects returned items and confirms any refund. A return request or delivery does not automatically trigger a refund.
9. Referral partners and API availability
Referral commission statements are prepared monthly; quarterly payouts use reconciled net revenue and remain pending until reconciliation is complete. Referral commissions are payments to partners, not an additional merchant app fee. All merchant app fees are billed through Shopify. Detection API access, key issuance and billing are not offered in this release. Historical accounting records are retained without creating new API charges. Recording a commission payment in the portal confirms an externally completed transfer; it does not initiate a transfer.
10. Contact
support@afterwise.app